F.A.Q

Frequent Asked Question
progeCAD Malaysia

General Questions

Microsoft Windows 7® (Minimum SP1), Windows 8® or Windows 8.1®, Windows 10® (Windows Vista® not recommended).
(WARNING: The installation on virtual machines is not certificated).

Processor:
1 GHz or faster (recommended almost 2.5 GHz) 32-bit (x86) or 64-bit (x64) processor

RAM:
4 GB of hard disk space (Recommended).

Disk Space:
4 GB of free space (More better).

VIDEO CARD:
For optimum performance, it is recommended to use machines with a dedicated video card nVidia or AMD.

Important note:
progeCAD 2017 professional edition upwards does not support Microsoft Windows® XP. 

Windows 7® (Minimum SP1), Windows 8®, Windows 8.1® o Windows 10®. (Windows Vista® not recommended).
Windows Server 2008/2008R2®, Windows Server 2012/2012R2®

If you received an Upgrade Code, visit the Upgrade Activation page.

The best way to verify what are the actual characteristics of progeCAD, is to test the product. This will make it very simple to understand if indeed the declared characteristics are true.

IntelliCAD is a product which was developed by a consortium of several companies from around the world. This guarantees the support needed in case of any problems arising from such a vast software project.
Every company participating as trading member to the ITC consortium can distribute products based on IntelliCAD technology.

This kind of co-operation guarantees the basic functionality and compatibility. To the basic characteristics of IntelliCAD, progeCAD has added a great many "improvements and additional functions" which make progeCAD the best version distributed of IntelliCAD currently available on the market.

Thanks to powerful API programming (support language for writing programs) at its disposal progeCAD®, the construction of simple routine or complete and complex applications is very easy. There are many applications on the market, produced by independent companies and working with progeCAD ®.

Thanks to the high degree of compatibility between the programming interfaces of progeCAD ® and AutoCAD ®, it is very easy to adapt existing applications to run on this platform. Thanks to the increasing spread of progeCAD ®, we expect that many of the applications on the market for the platform AutoCAD ® will be carried on progeCAD ®.

One (1) year subscription-based maintenance and support program. The iCare subscription offers a variety of benefits to help customers get the most out of their progeCAD software. Cut down upgrades costs and receive more value!

For an annual fee, iCare customers get convenient access to the following benefits:

  1. Software: you receive all progeCAD updates and new versions (e.g. iCare subscribers will receive next progeCAD edition at no charge).
  2. Support: technical assistance via the web with the new help desk service through ticket, email, live chat and remote support.

If you received an iCARE Activation Code, visit the iCare activation page.

Corporate licensing is the optimum solution for companies with numerous CAD seats which offers good value for money. Corporate One Site, Corporate Country and Corporate Global licenses allow to activate an unlimited number of progeCAD Professional copies on all computers under the company license proprietor name. The territorial limit is the sole restriction of usage and is based on the Corporate license type (One Site, Country, Global). Still, the company, proprietor of the license, may hold progeCAD software copies installed on laptops belonging to the company to enable its employees to use progeCAD remotely, out of the corporate office.

Corporate One Site license allows the unlimited installation of software copies in the premises of a business (a building or a group of buildings situated in the same location) with the exception of laptops belonging to the organization on which the software can be installed and used by employees even out of the corporate office.Corporate Country license allows the unlimited installation of software copies in an organization with multiple premises situated within the same country.

Corporate Global license allows the unlimited installation of software copies in an organization which has multiple premises situated worldwide.

The progeCAD Professional software is installed and activated on every single PC, so a Server is not required for licensing management. The activation of progeCAD can be carried out either on each single PC after the software installation, as in the case of Single Licenses, or by using a specific tool for the network automated installation which allows to activate and install the license during the installation process. Once all progeCAD Professional software copies are activated making use of the tool, the computers with progeCAD will be operable even not connected to the network. The tool for automated activation with the instructions is provided on the corporate license purchase.

Installation Questions

Contact our progeCAD email (sales@progecad.com.my) to communicate the reason of the software re-installation to be in compliance with the licensing agreement.

If you are using progeCAD 2008 or a later version follow the instruction of the registration wizard (automatically shown when you start the registration procedure). If you are using an older product, please get in touch with our customer care.

Follow the instruction of the Registration Wizard which is automatically displayed starting the registration procedure.

Starting from progeCAD 2019 the software integrates the new CUI Editor which has changed the standard progeCAD customization procedure for Menu loading and ALIAS management. As a result, some progeCAD users remain perplexed by not being able to perform their standard routines.

For this reason, we offer a short video illustrating the new procedure: 
Watch how to load Customized Menus and Alias files 

For progeCAD 2013 and newer versions:
Uninstall progeCAD ® from the old PC through Control Panel or progeCAD Centre. Proceed to the new PC and register the program using the same serial number.

For earlier versions of progeCAD:
Uninstall progeCAD ® from the PC so far used going to the menu:
Start> Programs> progeCAD 200X pro ENG> Uninstall progeCAD Pro 200X
Proceed to the new PC and register the program using the same serial number.

Technical Questions

Contact our progeCAD email (sales@progecad.com.my) to communicate the reason of the software re-installation to be in compliance with the licensing agreement.

This depends on the font. The opened drawing makes use of AutoCAD fonts. Anyone in possession of a regular AutoCAD license can also use  the fonts supplied with AutoCAD in the progeCAD program along with the numerous fonts already available in progeCAD.

Just open the Tools > Options menu and access the Path/File tab > Support paths sub-menu. Double click Fonts and add the fonts installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts.

For the 2000 version of AutoCAD the simplex font can be found in Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000.

This guarantees a perfect display of any project using the simplex.shx font.

Anyone who owns a regular AutoCAD license can use, besides the numerous fonts available with progeCAD, also the fonts supplied with AutoCAD.

To do this, open the Tools menu, under Options in Path/File, Support paths sub-menu, in Fonts add the fonts' installation path. For ex.: C:\Program Files\AutoCAD R14\Fonts. For the 2000 version of AutoCAD the simplex font can be found Support directory. You can add this path too (For ex.: C:\AutoCAD LT 2000\Fonts;C:\AutoCAD LT 2000\Support) or copy this font to the folder Fonts of AutoCAD 2000. This guarantees a perfect display of any project using the simplex.shx font.
If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.

The fonts used for the drawing's text depend on the text's style.

With progeCAD it is possible to specify the font to be used in place of other fonts.
Sometimes it may be necessary to use only some types of font for a drawing, or to convert the fonts used into different fonts.

To this purpose the font mapping tables can be used.

If for example drawings are shared with other AutoCAD users, a font mapping table can be used in order to specify the alternative font progeCAD must use for the text originally created in a different font.

The font mapping table (FMP) is an ASCII file containing a font mapping for each line.
Each line contains the basic name of the font file (without the path) followed by a semicolon (;) and the name of the alternative font file with the relative extension (for example .shx or .ttf).

It is for example possible to type the following string in a font mapping table in order to specify that the romanc.shx font file must be substituted by the IC-romans.shx font file.

romanc.shx;IC-romans.shx

progeCAD comes with a default font mapping table included in the file ICAD.FMP, which is stored in the progeCAD folder.
This file can be modified with any ASCII text editor. It is also possible to specify a different table file in the Options dialogue box or by means of the FONTMAP system variable.

How to specify a font mapping table
1 From the Tools menu choose Options.
2 In the Paths/File list
3 Insert the mapping file name (.fmp) in the 'Font Identification' box

progeCAD's original setting uses icad.fmp; if no substitution of font is needed, delete or rename the ICAD.FMP file.

Also remember that...

Is it possible to use AutoCAD's fonts (the .SHX files) with progeCAD?
Yes,progeCAD is compatible with AutoCAD fonts file .shx.

To do this, open the "Options" menu and select the "File Paths" tab; then add the fonts' installation path under "fonts".
For ex: C:\Program Files\AutoCAD R14\fonts;c:\Program Files\AutoCAD R14\support

If when progeCAD was installed on your PC an AutoCAD installation is already present, the font path will be automatically added to the standard ones.

If you have original AutoCAD Fonts and want to avoid font substitution of standard ones (Ex. ROMANS.SHX SIMPLEX.SHX)
You also must open the font mapping file, icad.fmp and either delete or comment out the line that makes a font substitution for your AutoCAD font.

For example, suppose you have simplex.shx located at C:\ACADFONT and you click on Tools on the menu bar and then Options to identify C:\ACADFONT as an alternate font directory. But when you open a drawing that uses simplex.shx, the program continues to substitute ic-simplex.shx.

The solution is to open icad.fmp with a text editing program and either delete the line simplex;ic-simplex.shx or comment it out so that it reads:
;simplex;ic-simplex.shx

Then the next time you launch the program it will no longer substitute ic-simplex.shx for simplex.shx.

- Check if the font path is specified correctly in progeCAD options. From Tools->Options choose Path/Files tab > Support paths sub-menu, and insert the correct path for your fonts double clicking the Fonts folder. You can add several different paths separated by a semicolon ;

- progeCAD makes an automatic substitution of fonts not available, check file icad.fmp (it is stored into progeCAD main directory), if a font substitution is present for one you have on the disk, delete this row. Font substitution syntax is OriginalFont;OptionalFont

The font used in the drawing is not present on the PC on which progeCAD® is installed. Font installation is required.
or

Make sure that a font search path is present among those displayed in the menu Tools -> Options -> Paths/File -> Support paths -> Fonts. If it is not, add the character ";" after the queued existing routes and then the font path.
or

Verify that the font replacement is not active. Open with a text editor (e.g. "Notepad" Windows) the file "icad.fmp" that is situated in Start menu of Windows -> All Programs -> progeCAD 2XXX Pro ENG -> Utility -> progeCAD 20XX Professional Center  -> Settings  -> User Support Folder.

Example:
The font not properly displayed is "romans". After verifying the installation of the font on your system and therefore the presence of the full path among those displayed in the fonts location (Tools -> Options -> Paths/File -> Support paths -> Fonts), open the file "icad.fmp" and remove the row with the following content: "romans; ic-romans. shx. " This will avoid the replacement of fonts.

To fix the problem, it is necessary to disable the Hardware Acceleration. To do this, access the Display section of the progeCAD Options dialog ( in the Tools menu > Option) and uncheck Hardware Acceleration.

This is a problem that generally depends on the settings of the FlyOver snap (advanced snaps). Fly over snaps are a special mode of object Snaps which allow a user of progeCAD to display immediately the relevant points of objects (endpoint, centre, midpoint, intersection, etc.). For complex drawings (several drawn entities) or if a PC is not very fast, the use of this mode can overload the computer.

Should any problem arise, only one value at the time should be set (for ex. only End, Centre, Intersection, etc.); alternatively this function should be disabled and object Snaps should be used only when necessary by means of the relative toolbar. To set the Object Snaps, position the cursor over the Esnap writing situated on the right at the bottom of the progeCAD screen and press the mouse's right button. From the menu, select 'Settings'

The required snaps should then be selected from the control window. The FlyOver button can be used for activating the settings of FlyOver Snaps.

Where: 
01. An error message is displayed and the drawing is not opened. 
02. An error message is not displayed but the drawing won't open. 
03. It began the loading of the drawing but after the operation is completed or before it progeCAD ® goes wrong. 

In all these cases, the file may be corrupted, so recovery is needed: 

-- Start progeCAD ® 
-- From the File > Utility menu choose "Recover" 
-- Select the damaged files and confirm 
-- After the procedure so that the operations take effect on the drawing it is necessary to save it. 

It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing in this way any definitive information that was not recovered.

Use e-Transmit to send drawings to printers for printing.  It Collects related files and packages them together for transfer to another computer. Packages can include one or more drawings and their related external references and fonts. Each package can be either a self-extracting .exe file, a
.zip file, or a new folder that contains all of the files.

If the font used in the drawing is not present on your PC, install it to see your drawing properly. If you cannot do that, opening the drawing with progeCAD a dialog box for fonts substitution shows up. Choose the font compatible with the one to replace.

NOTE
To ensure the correct management of installed Bigfonts you must change the file Bigfont.ini
Start -> All Programs -> progeCAD 2XXX pro ENG -> Utility ->User Support Folder this file specifies the language to which the installed font belongs.

SYNOPSIS:
"Name of the font with"; " language reference number"
CODES OF REFERENCE LANGUAGES:
JAPANESE_CODEPAGE_INDEX = 1,
TRADITIONAL_CHINESE_CODEPAGE_INDEX = 2,
KOREAN_CODEPAGE_INDEX = 3,
SIMPLIFIED_CHINESE_CODEPAGE_INDEX = 5

Example
for a font that is called chinas_fzhjt.shx in simplified Chinese, you will add a row chinas_fzhjt.shx; 5

Where:
The drawing is open, but some of its details are not present In this case, the file may be corrupted, so it requires recovery:
-- Start progeCAD®
-- From the File > Utility menu choose "Recover"
-- Select the damaged file and confirm
-- After the procedure it is necessary to save the drawing for the operation to take effect on it.

It is recommended that you use the "Save as" command assigning another name to the recovered file to avoid losing any crucial information that was not recovered.

-- Click on the button "LWT" in the status bar of progeCAD®  to enable or disable the display of line weight.
OR:
-- From the Tools menu, choose " Drawing Settings" .
-- Under the "Display", under the label "Change settings:" choose from: "lineweight."
-- Select  "display lineweights".
-- Exit the form confirming with the button "Ok"

The reason could be that the drawing from which you are copying your entities has been closed.
-- Make sure the file from which you are copying your entities is still open.
-- If it is closed: open the source file, select the entities to be copied using the "Copy" or "Copy with base point" commands from the Edit menu
-- Open or switch to the destination drawing keeping the source drawing open, go to the Edit menu and choose the "Paste" or "Paste to original coordinate" commands.

NOTE
The right way to copy is always by using the "Copy" command from the Edit menu.

The "LTSCALE" variable must have been set to a different value. Check the value of the "LTSCALE" variable in the drawing of origin by typing on the command bar "LTSCALE" and pressing "ENTER" Move to the destination drawing and repeat the operation described above. If the value of the variable in the destination drawing is different, change it by typing on the command bar the correct value.

The wheel of the Mouse
rotation -> Zoom IN and Zoom Out
pressed -> Pan in the active window
double-click -> Zoom Extension in the Active windowTo use the CTRL key for the Zoom and Pan commands (progeCAD 2016 and newer versions), you need to enable Mouse Advanced Functions.
These settings can be found in the menu Express -> Mouse Advanced Functions (variable CTRLMOUSE)
CTRL + Left mouse button pressed -> 3D orbit in the window Enabled
CTRL + SHIFT + Left Mouse button pressed -> Zoom IN and Zoom Out the window
CTRL + SHIFT + Right Mouse button pressed -> Pan in the Active window
SHIFT + mouse-> Pan in the Active window

Printing Questions

- Update your printer driver from the printer manufacturer’s website.
- If available, download and install an updated driver from the printer manufacturer’s website.
- If progeCAD doesn't accept some settings available from your system driver, try setting them directly from the control panel.

- Update your printer driver from the printer manufacturer’s website.
- System drivers provided with operating systems could be not fully compatible with your printer, so some options supported by your printer could be unavailable. If available, download and install an updated driver from the printer manufacturer’s website.
- Check the plotter settings for drawing auto rotation for print paper saving

Stored Into the system registry:
- 'Save changes to Layout' check box value
- 'Use Setting from' check box value
- Header and Footer
Stored into the drawing:
- Print Area
- Fit print area to size of page
- Scale
- Print origin
- Use Line Weight
- Printer
- Paper Landscape/Portrait
- Units
- Upside down set
Stored into CTB files:
- Pens color related to colors table
- Lineweight related to colors table
- Linetype

-- Make sure that the "Print Lineweights" option is selected in the "Print" dialog.
If the line thickness is set in the Ctb print file:
-- Make sure that in the Ctb file the right thickness is also configured in relation to colours.
If the line thickness is set in the Stb print file:
-- Make sure that in the Stb file the right thickness is also configured in relation to the styles.

Like all the print, it depends solely on the printing device installed.
-- Open a drawing to be printed
-- Start the Plot command
-- Select the Name of the printing device (plotter, printer or an output file) in the pull-down list in the Printer section
-- After selecting the printing device, click on the Properties button

You'll see the printing device driver interface that allows to create the custom size (if provided by the manufacturer).
For additional information on creating customized formats by this device, consult the manufacturer's manual.

Attention:
If progeCAD® does not save customized formats, you must go to Control Panel> Printers by Windows

-- Access the "Print" dialog by selecting the menu File > Print
-- In the list of printers select "progeCAD PDF Printer"
-- Using the button "Properties" configure the print parameters as a Custom printer, if necessary.
-- Set the scale, paper orientation, and print area parameters
-- Preview, if necessary, and launch printing
-- At the moment of printing you will be asked a name for the PDF file to be generated and its path

Licensing Questions

Yes, progeCAD licenses are perpetual licenses thus it is permanent to use forever with the following provisions:-

01. Ensure Ms.WIndows Operating System is supported (If you continue to use the supported Ms.Windows OS, progeCAD still runs as normal).
02. You decide to upgrade to future edition releases for it's new features and functions.

As stated in progeCAD license argeement, it is a perpetual license. Hence, no renewal fees or annual fees required. In another words, license is one time paid off. And progeCAD license DOES NO have an expiry date.

Once the license sold and activated for the particular company or person, license belongs to that particular company or person. Licenses cannot be re-sold or be transfered to another party.

If you need further clarification regarding progeCAD license, please do not hesitate to contact us at sales@progecad.com.my.

All 30 Days DEMO installation can be activated with valid serial key after purchase.

Request for Remote Support

We are able to perform remote support using "Teamviewer" application.

  1. Download Teamviewer application (click here to download).
  2. Email us for date and time arrangement for remote access to your computer.
  3. On the arranged date and time, RUN/EXECUTE the downloaded application.
  4. Forward us the login ID and password (as shown in application).
  5. Ensure your computer is online and DO NOT close the application while we try to connect.

Note: with the above, you have agreed to allow us access to your computer without limitation. And on closing the above application, no login is accessible anymore. To allow access again, new login ID and password is required. Also, we are licensed to run Teamviewer version 11. Any later version releases is not supported.

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